Business Related (FAQ)

Here is all you need to know about our quality standards.

At NAP-Store™, we aim to deliver professional, gallery-grade print quality on every order. Here’s what you can expect when using our print-on-demand services:

1. High-Resolution Printing

• Print technology: We utilize industry-leading printing technology to produce sharp details, vibrant colors, and smooth gradients on all our products.

2. Premium Materials

• Posters: Printed on thick, high-quality paper stock with a smooth matte or satin finish to suit your artwork.
• Canvas prints: Gallery-wrapped canvas using durable, fade-resistant inks for a premium look that lasts for years.
• Frames: Made from solid wood or high-grade composite materials, depending on your selected option, for a sleek and professional presentation.
  
  

3. Accurate Colours

• Colour fidelity: We print using calibrated workflows to ensure your designs are reproduced with accurate and consistent colours.
  
  

4. Durability

• Fade resistance: Our prints are made with UV-resistant inks to ensure colours remain vivid over time, even in brightly lit environments.
• Handling & packaging: Each order is packaged securely to protect your products during shipping, minimizing the risk of damage.

NAP-Store™ works with professional print partners to deliver your wall art as quickly and safely as possible. Below is an overview of what to expect.

Production time

• Orders are produced on demand after they are placed.
• Production typically takes 1–2 business days.
  

Shipping time

Once production is complete:

• The order is packed and shipped with a tracking number.
• Delivery times vary depending on the destination:

Region

Estimated delivery time

Europe & UK

2–5 business days

USA & Canada

3–7 business days

Australia

4–8 business days

Note: These are estimated times. Deliveries may be delayed due to local carrier issues, public holidays, or customs processes.

Wide Range of Payment Options:

We accept a variety of payment methods, including major credit cards, Apple Pay, Google Pay, and more, offering flexibility for our customers.

Secure Transactions: Shopify Payments ensures the safety of our customers' data with advanced encryption and compliance with PCI DSS standards, giving you peace of mind.

Enhanced Customer Experience: With a smooth and efficient checkout process, your checkout will be as easy as 1-2-3.

All NAP-Store™s products are made-to-order, meaning each item is produced only after a customer places an order.Due to this, we do not accept returns or offer refunds in cases where a customer changes their mind or orders the wrong size, color, or artwork.

Damaged or defective items

If your order arrives damaged or contains a manufacturing defect, we will offer a free replacement or a full refund.

To request a replacement or refund, don't hesitate to get in touch with us within 30 days of delivery and include:

• A clear photo of the issue
• A photo of the barcode label on the packaging

Once we’ve reviewed the issue, we’ll arrange a replacement or refund as quickly as possible.

Cases not eligible for return or refund

We cannot offer refunds or replacements if:

• The wrong size, color, or design was ordered
• The customer changes their mind after delivery
• The print placement or slight variations fall within standard production tolerances

Quality guarantee

We collaborate with professional print labs and utilize high-quality materials selected explicitly for wall art.

Every order undergoes a rigorous quality control process, but if an issue still arises, we will make it right.